Re: Transparency Portal Audit System Down

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2/29/2024 8:26:04 AM
Sent:
From:
Flock Safety Support <support@flocksafety.com
To:
graham.carter@flocksafety.com
Cc:
“Jeremy” , “Edward”
Bcc:
Importance: Normal
Subject:
Re: Transparency Portal Audit System Down
Thank you! It looks like that didn’t fix the overall issue, so I am having our engineers take a
deeper look.
Thank you again for your patience.
-Rhianna
————— Original Message ————–From: Graham Carter [graham.carter@flocksafety.com]
Sent: 2/28/2024, 7:26 PM
To: support@flocksafety.com
Cc: jkaragan@ci.benicia.ca.us; ecriado@ci.benicia.ca.us
Subject: Re: Transparency Portal Audit System Down
This has been updated. Let me know if there is anything else I can do to help.
Best,
Graham Carter
Senior Customer Success Manager
415-329-1307
flocksafety.com
Join me for a live training session!
Tuesday 4:00-5:30pm CT
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On Wed, Feb 28, 2024 at 7:05?PM Flock Safety Support <support@flocksafety.com> wrote:
I am looping in your wonderful Customer Success Manager, Graham, to help you update your
Transparency Portal.
Let me know if that fixes it! If not, our engineers are still taking a look.
-Rhianna
————— Original Message ————–From: Jeremy Karagan [jkaragan@ci.benicia.ca.us]
Sent: 2/28/2024, 4:49 PM
To: support@flocksafety.com
Cc: ecriado@ci.benicia.ca.us
Subject: Re: Transparency Portal Audit System Down
Hi Rhianna,
So I have more information about the issue. On our site that you
host, https://transparency.flocksafety.com/benicia-ca-pd at the bottom of the page there is a link to our policy, that
current link is broken and needs to be updated with this link below.
https://www.ci.benicia.ca.us/vertical/sites/%7BF991A639-AAED-4E1A-9735-86EA195E2C8D%7D/uploads/ALPR_Policy(1).pdf
Is that something you can help me with?
Thanks and sorry for the confusion.
Jeremy Karagan
IT Analyst II
Benicia Police Department
200 East L Street
Benicia, CA 94510
707.746.4258
JKaragan@ci.benicia.ca.us
From: Flock Safety Support <support@flocksafety.com>
Sent: Wednesday, February 28, 2024 2:51 PM
To: Jeremy Karagan <JKaragan@ci.benicia.ca.us>
Subject: Re: Transparency Portal Audit System Down
Caution: This email originated from outside of the organization. Do not click links or
open attachments unless you recognize the sender and know the content is safe.
Our engineers
are still looking
into it at this time. I appreciate your patience.
https://transparency.flocksafety.com/benicia-ca-pd is the link to your public facing
transparency portal.
-Rhianna
————— Original Message ————–From: Jeremy Karagan [jkaragan@ci.benicia.ca.us]
Sent: 2/28/2024, 10:57 AM
To: support@flocksafety.com
Subject: Re: Transparency Portal Audit System Down
Hi Rhianna,
Any update on this, also could you send me the link to see if I can access it. I’m not sure I have ever accessed the Audit
Portal.
Thanks
Jeremy Karagan
IT Analyst II
Benicia Police Department
200 East L Street
Benicia, CA 94510
707.746.4258
JKaragan@ci.benicia.ca.us
From: Flock Safety Support <support@flocksafety.com>
Sent: Tuesday, February 27, 2024 10:23 AM
To: Jeremy Karagan <JKaragan@ci.benicia.ca.us>
Cc: Maazin Ahmed <MAhmed@ci.benicia.ca.us>; Mark Menesini
<MMenesini@ci.benicia.ca.us>
Subject: RE: Transparency Portal Audit System Down
Caution: This email originated from outside of the organization. Do not click links or
open attachments unless you recognize the sender and know the content is safe.
Hi there,
I am not entirely
sure, this is the first time I have seen this. It doesn’t look to be affecting other agencies. I have
reached out to our engineers for some insight and I will let you know as soon as I have heard
back.
Thank you for your patience!
Stay safe,
Rhianna
————— Original Message ————–From: Jeremy Karagan [jkaragan@ci.benicia.ca.us]
Sent: 2/27/2024, 11:08 AM
To: support@flocksafety.com
Cc: mmenesini@ci.benicia.ca.us; mahmed@ci.benicia.ca.us
Subject: Transparency Portal Audit System Down
Good morning,
It looks like our Audit Portal is not working, is that specific to us or Flock in general? Thanks
for looking into this.
Jeremy Karagan
IT Analyst II
Benicia Police Department
200 East L Street
Benicia, CA 94510
707.746.4258
JKaragan@ci.benicia.ca.us
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