Caution: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.3/4/2024 9:47:00 AM Sent: From: Flock Safety Support <support@flocksafety.com To: graham.carter@flocksafety.com Cc: “Jeremy” , “Mark” , “Edward” Bcc: Importance: Normal Subject: Re: Transparency Portal Audit System Down
Perfect, thank you for the confirmation! -Rhianna ————— Original Message ————–From: Graham Carter [graham.carter@flocksafety.com] Sent: 3/4/2024, 10:21 AM To: support@flocksafety.com Cc: jkaragan@ci.benicia.ca.us; mmenesini@ci.benicia.ca.us; ecriado@ci.benicia.ca.us Subject: Re: Transparency Portal Audit System Down This has already been updated. Graham Carter Senior Customer Success Manager
415-329-1307
Join me for a live training session! Tuesday 4:00-5:30pm CT Thursday 11:00am-12:30pm CT
flocksafety.com
On Mon, Mar 4, 2024 at 9:09?AM Flock Safety Support <support@flocksafety.com> wrote: I have heard from our engineers! This area of the portal is editable by your organization, so our team suspects that someone from your organization put up this message. You should be able to remove it without issue. Graham will be able to help if needed. Let me know if you have any questions! -Rhianna ————— Original Message ————–From: Jeremy Karagan [jkaragan@ci.benicia.ca.us] Sent: 2/29/2024, 11:43 AM To: support@flocksafety.com Cc: graham.carter@flocksafety.com; mmenesini@ci.benicia.ca.us; ecriado@ci.benicia.ca.us Subject: RE: Transparency Portal Audit System Down Thank you for looking into this issue.
Jeremy Karagan IT Analyst II Benicia Police Department 200 East L Street Benicia, CA 94510 707.746.4258
JKaragan@ci.benicia.ca.us
From: Flock Safety Support <support@flocksafety.com> Sent: Thursday, February 29, 2024 10:41 AM To: Jeremy Karagan <JKaragan@ci.benicia.ca.us> Cc: graham.carter@flocksafety.com; Mark Menesini <MMenesini@ci.benicia.ca.us>; Edward Criado <ECriado@ci.benicia.ca.us> Subject: Re: Transparency Portal Audit System Down
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It looks like the portal is working fine, there is just an error message at the bottom of the screen. I am still going to have our team look into this message because it shouldn’t be there if nothing is wrong. -Rhianna ————— Original Message ————–From: Jeremy Karagan [jkaragan@ci.benicia.ca.us] Sent: 2/29/2024, 9:38 AM To: graham.carter@flocksafety.com Cc: support@flocksafety.com; mmenesini@ci.benicia.ca.us; ecriado@ci.benicia.ca.us Subject: Re: Transparency Portal Audit System Down
That helps and I think updated the link was the issue.
Jeremy Karagan IT Analyst II Benicia Police Department 200 East L Street Benicia, CA 94510 707.746.4258 JKaragan@ci.benicia.ca.us
From: Graham Carter <graham.carter@flocksafety.com> Sent: Thursday, February 29, 2024 8:36 AM To: Jeremy Karagan <JKaragan@ci.benicia.ca.us> Cc: Flock Safety Support <support@flocksafety.com>; Edward Criado <ECriado@ci.benicia.ca.us>; Mark Menesini <MMenesini@ci.benicia.ca.us> Subject: Re: Transparency Portal Audit System Down
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Hello All,
Did a test. i was able to download an audit doc. Don’t know if that helps or hinders. Graham Carter Senior Customer Success Manager
415-329-1307
Join me for a live training session! Tuesday 4:00-5:30pm CT Thursday 11:00am-12:30pm CT
flocksafety.com
On Thu, Feb 29, 2024 at 11:32?AM Jeremy Karagan <JKaragan@ci.benicia.ca.us> wrote: Thanks for fixing the link and please keep me posted on the other issue.
Jeremy Karagan IT Analyst II Benicia Police Department 200 East L Street Benicia, CA 94510 707.746.4258 JKaragan@ci.benicia.ca.us
From: Flock Safety Support <support@flocksafety.com> Sent: Thursday, February 29, 2024 8:26 AM To: graham.carter@flocksafety.com <graham.carter@flocksafety.com> Cc: Jeremy Karagan <JKaragan@ci.benicia.ca.us>; Edward Criado <ECriado@ci.benicia.ca.us> Subject: Re: Transparency Portal Audit System Down
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Thank you! It looks like that didn’t fix the overall issue, so I am having our engineers take a deeper look. Thank you again for your patience. -Rhianna ————— Original Message ————–From: Graham Carter [graham.carter@flocksafety.com] Sent: 2/28/2024, 7:26 PM To: support@flocksafety.com Cc: jkaragan@ci.benicia.ca.us; ecriado@ci.benicia.ca.us Subject: Re: Transparency Portal Audit System Down
This has been updated. Let me know if there is anything else I can do to help.
Best, Graham Carter Senior Customer Success Manager
415-329-1307
flocksafety.com
Join me for a live training session! Tuesday 4:00-5:30pm CT Thursday 11:00am-12:30pm CT
On Wed, Feb 28, 2024 at 7:05?PM Flock Safety Support <support@flocksafety.com> wrote: I am looping in your wonderful Customer Success Manager, Graham, to help you update your Transparency Portal. Let me know if that fixes it! If not, our engineers are still taking a look. -Rhianna ————— Original Message ————–From: Jeremy Karagan [jkaragan@ci.benicia.ca.us]
Sent: 2/28/2024, 4:49 PM To: support@flocksafety.com Cc: ecriado@ci.benicia.ca.us Subject: Re: Transparency Portal Audit System Down Hi Rhianna,
So I have more information about the issue. On our site that you host, https://transparency.flocksafety.com/benicia-ca-pd at the bottom of the page there is a link to our policy, that current link is broken and needs to be updated with this link below.
Is that something you can help me with?
Thanks and sorry for the confusion.
Jeremy Karagan IT Analyst II Benicia Police Department 200 East L Street Benicia, CA 94510 707.746.4258 JKaragan@ci.benicia.ca.us
From: Flock Safety Support <support@flocksafety.com> Sent: Wednesday, February 28, 2024 2:51 PM To: Jeremy Karagan <JKaragan@ci.benicia.ca.us> Subject: Re: Transparency Portal Audit System Down
Caution: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Our engineers
are still looking into it at this time. I appreciate your patience. https://transparency.flocksafety.com/benicia-ca-pd is the link to your public facing transparency portal. -Rhianna ————— Original Message ————–From: Jeremy Karagan [jkaragan@ci.benicia.ca.us] Sent: 2/28/2024, 10:57 AM To: support@flocksafety.com Subject: Re: Transparency Portal Audit System Down Hi Rhianna,
Any update on this, also could you send me the link to see if I can access it. I’m not sure I have ever accessed the Audit Portal.
Thanks
Jeremy Karagan IT Analyst II Benicia Police Department 200 East L Street Benicia, CA 94510 707.746.4258 JKaragan@ci.benicia.ca.us
From: Flock Safety Support <support@flocksafety.com> Sent: Tuesday, February 27, 2024 10:23 AM To: Jeremy Karagan <JKaragan@ci.benicia.ca.us>
Cc: Maazin Ahmed <MAhmed@ci.benicia.ca.us>; Mark Menesini <MMenesini@ci.benicia.ca.us> Subject: RE: Transparency Portal Audit System Down
Caution: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Hi there, I am not entirely sure, this is the first time I have seen this. It doesn’t look to be affecting other agencies. I have reached out to our engineers for some insight and I will let you know as soon as I have heard back. Thank you for your patience! Stay safe, Rhianna ————— Original Message ————–From: Jeremy Karagan [jkaragan@ci.benicia.ca.us] Sent: 2/27/2024, 11:08 AM To: support@flocksafety.com Cc: mmenesini@ci.benicia.ca.us; mahmed@ci.benicia.ca.us Subject: Transparency Portal Audit System Down Good morning,
It looks like our Audit Portal is not working, is that specific to us or Flock in general? Thanks for looking into this.
Jeremy Karagan IT Analyst II Benicia Police Department 200 East L Street Benicia, CA 94510 707.746.4258 JKaragan@ci.benicia.ca.us
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